Monday, January 7, 2008

The anatomy of a tech support call gone wrong

Well, not really. This actually saved me days of waiting and shipping my system back and forth. For those who don't know (the lucky ones who I haven't complained to yet), I've spent most of break trying to get my computer repaired - the internal speakers were not working...except in the bootable diagnostic tool the dell techs use. I'll spare you the gory details, and I'm getting a new system shipped to me now, but one of the early repair attempts involved a motherboard replacement, which I opted to perform myself, as this laptop is quite well documented and has an extensive service manual. So, to satisfy the curiosity that you may not have even had, and in the tradition of all those "inside the iPhone" articles, below is a look at the inner workings of a Dell Vostro 1500, in hopes that you will no longer feel the urge to subject yours to similar treatment, from which it may or may not fully recover (mine did, thankfully). If you do, I warned you and I'm not responsible.
The plastic butter knife is an essential tool for any technician

Now only one question remains: Will it Blend?